Client: World Bank
PDP provided the services of an Organisational Structure and Management Systems Design Specialist to impart expert advice on the organisational structure and management system design of the new National Revenue Agency (NRA). The creation of the NRA, which integrated the functions of the General Tax Directorate (GTD) and the collection function of the National Social Security Institute (NSSI), is central to the Bulgarian Government’s revenue administration modernisation program.
The consultant was responsible for transformation of the institution/entity, creating the management structure, building executive and managerial capacity, developing related management information systems including customisation, and strengthening the integrity of the NRA. Organisational development was focused on:
- development of an adequate organisational design to implement the NRA
- design of a management system for the NRA covering all levels of the agency, including accountability, monitoring, internal controls and corruption management.
A management information system (MIS) was deployed throughout the NRA. This component also provided management and technical training to staff to raise the level of agency professionalism and integrity.